Return and Refund Policy
Our return and refund policy is designed to make your shopping experience with Giggle Closet clear, simple, and transparent. We want you to feel confident when placing an order and understand the steps to follow if you need to return an item or request a refund.
Please review our return and refund policy before making a purchase. If your order does not meet your expectations or you experience an issue with your purchase, contact our customer support team so we can review your request and assist you.
Eligibility for Returns
To be eligible for a return:
Return requests should be made within 30 days of receiving your order.
Items must be unused and in their original condition.
Products should be returned with their original packaging where applicable.
Proof of purchase or your order number may be required.
Items that have been used, damaged, or altered may not qualify for a return.
Certain products may have specific return conditions. If you are unsure whether your item qualifies, contact our support team before sending it back.
How to Request a Return
If you need to return an item, please contact Giggle Closet customer support and provide your order number, the item you want to return, and the reason for your request.
Our team will review the information and provide instructions for the next steps. If a return is approved, we will provide the applicable return address and any additional information needed to complete the process.
Please do not send an item back without contacting us first, as this may delay the processing of your return.
Refund Process
Once your returned item is received and inspected, we will review the return and determine whether it meets the applicable requirements. If approved, your refund will be issued to the original payment method used for the purchase.
Please allow up to 14 business days for the refund to appear in your account after it has been processed. The exact timing may vary depending on your payment provider or bank.
Shipping costs may not be refundable unless otherwise required by applicable law or agreed upon by Giggle Closet.
Exchanges
If you need a different size, design, or eligible replacement, contact our customer support team to discuss your options. Exchanges may depend on product availability and the condition of the returned item.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible. Include your order number and, where appropriate, clear photos of the item so our team can review the issue and determine the appropriate solution.
Questions About Returns and Refunds
We want every customer to have a smooth shopping experience. If you have questions about our return and refund policy, please contact Giggle Closet customer support before sending an item back.
Thank you for shopping with Giggle Closet. We appreciate your business and are committed to providing a straightforward and helpful customer experience.